Privacy Policy

Last Updated: November 25, 2024

Metro Maids NYC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metromaidsnyc.com or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

1. INFORMATION WE COLLECT

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website

• Request a quote or consultation

• Contact us via email or phone

• Become a client and use our services

• Sign up for newsletters or marketing communications

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, mailing address

• Business Information: Company name, property address, type of service needed

• Communication Data: Messages, questions, or other information you choose to provide

• Service Information: Details about cleaning services requested, scheduling preferences, access codes or keys (for active clients)

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• Usage Data: Pages visited, time spent on pages, links clicked, referring website

• Device Information: IP address, browser type and version, operating system, device type

• Location Data: General geographic location based on IP address

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for website functionality

• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)

• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Provide Services: To deliver the cleaning services you request, schedule appointments, and manage your account

• Respond to Inquiries: To answer your questions, respond to quote requests, and provide customer support

• Improve Our Services: To understand how our website is used and improve our services and website functionality

• Marketing Communications: To send you service updates, cleaning tips, promotions, and newsletters (only if you have opted in or are an existing client)

• Business Operations: To maintain records, process payments, and conduct internal business operations

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements

• Security: To protect against fraudulent, unauthorized, or illegal activity

3. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance (GoDaddy)

• Email service providers (Bluehost)

• Analytics services (Google Analytics)

• Payment processors (if applicable)

• Background check services for staff vetting

These service providers are contractually obligated to use your information only to provide services to us and are required to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

• To comply with a legal obligation

• To protect and defend our rights or property

• To prevent or investigate possible wrongdoing

• To protect the personal safety of users or the public

Business Transfers

If Metro Maids NYC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. DATA SECURITY

We take the security of your personal information seriously and use administrative, technical, and physical safeguards to protect it, including:

• Secure server hosting with SSL encryption (HTTPS)

• Restricted access to personal information (employees and contractors only as needed)

• Regular security assessments and updates

• Secure storage of physical records (access codes, keys)

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Clients: We retain your information for the duration of our business relationship and as long as necessary to provide services

• Quote Requests: We retain contact information from quote requests for up to one year to follow up on potential services

• Former Clients: We may retain your information for up to seven years after service ends for business records, tax purposes, and legal compliance

When your information is no longer needed, we will securely delete or anonymize it.

6. YOUR PRIVACY RIGHTS

You have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You may contact us to request access to or correction of your information.

Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email

• Contacting us directly at info@metromaidsnyc.com

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your services or account.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions (such as when we must retain information for legal or business purposes). To request deletion, contact us at info@metromaidsnyc.com.

Do Not Track

Some web browsers have a "Do Not Track" feature. Currently, we do not respond to Do Not Track signals. You can disable cookies in your browser settings if you prefer not to be tracked.

7. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites (such as Google Reviews or social media platforms). This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date

• Sending an email notification to clients (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

10. CONTACT US

Questions About This Privacy Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Metro Maids NYC

42 West Street

Brooklyn, NY 11222

Phone: 718-635-3901

Email: info@metromaidsnyc.com

Hours: Monday - Saturday, 9:00 AM - 5:00 PM

Sunday: Closed

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